Salesforce consultants to transform sales, service and operations with Agentforce.
As a specialized Salesforce Consulting LATAM partner, we implement Salesforce, Agentforce, Data Cloud, Slack, MuleSoft and Agentforce Contact Center Digital for companies in Colombia, Mexico, Peru, Costa Rica, Guatemala and the USA, creating connected experiences powered by CRM, data, automation and artificial intelligence.
The entire Salesforce ecosystem in one executable strategy.
Our Salesforce Consulting LATAM team designs, implements, integrates and supports solutions for sales, service, marketing, AI, data, collaboration, digital channels and enterprise integration.
Sales Cloud
Pipeline, opportunities, forecast, sales productivity and executive visibility.
- Opportunity management
- Forecast and dashboards
- Sales automation
Service Cloud
Support, cases, queues, automation, SLA and customer experience.
- Case management
- Support automation
- Omnichannel experience
Marketing Cloud / Next / Growth
Journeys, audiences, campaigns, activation, personalization and marketing automation.
- Email, SMS and journeys
- Advanced segmentation
- Agentforce Marketing
Agentforce
Intelligent agents for sales, service, knowledge and internal operations.
- Sales Agents
- Service Agents
- Internal Agents
Agentforce Contact Center Digital
Digital channels for support, conversation and CRM-connected service.
- Chat Web / In-App
- WhatsApp, SMS and Messenger
- Chatbots and AI agents
Slack + Salesforce
Collaboration, alerts, workflows and CRM-connected conversations.
- Channels by process
- CRM alerts
- Automations
Data Cloud + Data Foundation
Customer 360, unified profiles, data governance, quality, identity and intelligent activation for Agentforce.
- Customer 360
- Unified profiles
- Data governance
- Identity Resolution
MuleSoft
Application integration, APIs, connectors and enterprise architecture.
- APIs and connectors
- Systems integration
- Enterprise architecture
Agentforce needs CRM, data, integration and digital channels.
An Agentforce strategy isn't just artificial intelligence. It requires reliable data, well-designed Salesforce processes, integration with enterprise systems, Slack collaboration and digital channels like chat, WhatsApp, SMS and messaging.
Salesforce CRM
Sales, service, marketing and operations processes with traceability.
Data Cloud + Foundation
Unified data, 360 profiles, governance, identity and customer context.
MuleSoft
Connection with ERP, ecommerce, contact center and legacy applications.
The new generation of digital teams.
We implement intelligent agents connected to Salesforce to power sales, service, knowledge and internal operations.
Digital support connected to Service Cloud.
As part of our Salesforce Consulting LATAM practice, we connect digital channels like chat, WhatsApp, SMS and messaging with CRM, cases, automation and AI agents.
Salesforce experience in key industries.
Through Salesforce Consulting LATAM engagements, we have supported Salesforce initiatives, AMS support, staffing and CRM evolution for companies in healthcare, retail, automotive, technology, real estate and hospitality across Colombia, Mexico, Peru, Costa Rica, Guatemala and the USA.
Abbott · Salesforce Staffing LATAM
Specialized Salesforce talent for high-impact regional initiatives.
Alkosto · Salesforce Support
AMS support for operational continuity and CRM ecosystem evolution.
Global Motor · Sales Cloud
Sales transformation and sales process optimization across the region.
Ontop · Sales Cloud + Slack
Sales process automation and real-time collaboration.
Salesforce consultants in 6 LATAM and USA countries.
Certified, bilingual teams with local presence for implementation projects, AMS support and staffing across the region.
Colombia
Headquartered in Medellín and Bogotá. Salesforce Partner since 2018 with the highest number of projects delivered in the country.
- Sales Cloud and Service Cloud
- Agentforce and Data Cloud
- AMS support and staffing
Mexico
Active team in Mexico City, Monterrey and Guadalajara. Second-largest market with ongoing enterprise projects.
- Salesforce Implementation Mexico
- MuleSoft and Slack
- Consultants available in days
Peru
Operations in Lima with certified consultants for Salesforce implementation and AMS support projects in Peru.
- Sales Cloud and Service Cloud Peru
- Regional AMS support
- Salesforce Staffing Lima
Costa Rica
Presence in San José with a regional team for Salesforce projects in Costa Rica and Central America.
- Salesforce Implementation Costa Rica
- Agentforce and Digital Engagement
- Certified regional partner
Guatemala
Consultants in Guatemala City for Salesforce implementation, AMS support and specialized staffing across the region.
- Salesforce Consulting Guatemala
- Regional support and AMS
- Bilingual team available
USA
Nearshore delivery from LATAM for USA companies that need Salesforce implementation with bilingual teams and cost efficiency.
- Nearshore Salesforce USA
- Certified bilingual teams
- Same time zone
Salesforce talent when you need it.
Functional and technical profiles for strategic projects and ongoing operations in Colombia, Mexico, Peru, Costa Rica, Guatemala and the USA.
Continuous support for an always-on CRM.
Support, maintenance and evolution services to maximize the value of your Salesforce investment across LATAM and the USA.
Everything you need to know about Salesforce in LATAM.
What Salesforce services does Discovery Partners offer?
Implementation, configuration, customization and support for the entire Salesforce ecosystem: Sales Cloud, Service Cloud, Marketing Cloud, Agentforce, Agentforce Contact Center Digital, Data Cloud, Slack, MuleSoft, Tableau and AMS support for companies in Colombia, Mexico, Peru, Costa Rica, Guatemala and the USA.
In which countries does Discovery Partners operate as a Salesforce partner?
We operate in Colombia, Mexico, Peru, Costa Rica, Guatemala and the USA, with certified, bilingual teams available in days for implementation and support projects.
How much does it cost to implement Salesforce in Colombia and LATAM?
The cost depends on the number of users, the modules selected and the complexity of the project. We offer free assessments and customized proposals before quoting.
What is Agentforce and how can it help my company?
Agentforce is Salesforce's artificial intelligence platform for building autonomous agents for sales, customer service, marketing and internal operations. We implement it connected to your CRM, Data Cloud and digital channels.
Do you offer AMS support for an already-implemented Salesforce?
Yes. We provide corrective support, evolutionary enhancements, incident management, user administration and operational continuity — ideal for companies that don't want to maintain a full-time in-house team.
Do you also provide Salesforce consultant staffing?
Yes. We offer specialized Salesforce staffing — Administrators, Developers, Architects, Business Analysts and Marketing Cloud specialists — available in days to reinforce projects or cover specific needs on your team.
What certified Salesforce consultancy operates in Costa Rica and Guatemala?
Discovery Partners is an official Salesforce Partner with a regional team in San José (Costa Rica) and Guatemala City, offering implementation, Agentforce and AMS support for Central American companies.
Are there Salesforce partners in Peru with local AMS support?
Yes. Discovery Partners has operations in Lima with certified consultants for Sales Cloud and Service Cloud implementation and Salesforce AMS support for Peruvian companies.
A regional partner to implement, operate and scale Salesforce.
Official experience in the Salesforce ecosystem since 2018.
Colombia, Mexico, Costa Rica, Guatemala, Peru and the USA with local teams.
AI use cases applied to sales, service and business operations.
Digital channels connected to CRM, cases and customer experience.
On-demand Salesforce talent available in days for your projects.
Proven experience in enterprise projects across the region.
Ready to transform your operations with Salesforce, Agentforce and digital channels?
Schedule a 30-minute strategic session with our specialists to review priorities, opportunities and a realistic implementation roadmap for your company in Colombia, Mexico, Peru, Costa Rica, Guatemala or the USA.
