IT consulting and staffing in Central America and the Caribbean

Central America and the Caribbean

One point of contact for
SAP, Salesforce, NetSuite and IT talent.

We bring together SAP, Salesforce, Oracle NetSuite and IT capabilities for projects, support, enhancements, AMS, hour pools and team extension in Costa Rica and Guatemala, with regional or remote coverage for the Dominican Republic, El Salvador, Honduras, Nicaragua and Panama.

2priority markets in the region
5countries with regional or remote coverage
4technology ecosystems
2018SAP Service Partner since
Discovery Partners IT consulting team working on projects across Central America and the Caribbean
Clear model Per country Scope and contracting framework are defined market by market
How we describe ourselves

What we are, and what we do not claim to be

Discovery Partners is a technology consulting firm specialised in SAP, Salesforce, IT staffing, AMS support and integrations. In SAP we are an SAP Service Partner within the PartnerEdge programme: we deliver services, we do not resell licences and we do not act as an SAP Sales Partner.

In Oracle NetSuite we contribute services and ecosystem capabilities; we do not present ourselves as a certified Oracle NetSuite partner. Delivery may combine our own capabilities with collaboration from ecosystem specialists, depending on project scope.

  • Priority marketsCosta Rica and Guatemala, within our six core markets
  • Regional or remote coverageDominican Republic, El Salvador, Honduras, Nicaragua and Panama
  • EcosystemsSAP, Salesforce, Oracle NetSuite and IT development
  • Engagement modelsProject, AMS, hour pool, managed team or staffing
Enterprise capabilities

Technology and talent to run, improve and scale

We combine consulting, support and specialised talent. Each model is defined by platform, scope, availability and the conditions applicable in each country.

SAP S/4HANA and Business One

Implementation, migration, audit, AMS support, help desk, BASIS, ABAP, BTP, enhancements, integrations and hour pools.

  • Regional projects and rollouts
  • Continuous functional and technical support
  • User training by module

Salesforce and Agentforce

Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud, Agentforce, Digital Engagement, Slack and MuleSoft.

  • Implementation and continuous evolution
  • AMS support and help desk
  • Integration with the ERP you already run

Oracle NetSuite

Support, enhancements, reporting, integrations, hour pools and functional or technical consultants.

  • Our own capabilities plus the ecosystem
  • Automation and reporting
  • We do not claim certified partner status

Developers and IT profiles

Frontend, backend, full stack, QA, data, cloud, DevOps, architects, business analysts and project managers.

  • Profiles by seniority and language
  • Dedicated teams or targeted reinforcement
  • Integration specialists

ERP–CRM integrations

We connect Salesforce with SAP S/4HANA, SAP Business One, Oracle NetSuite and other enterprise applications.

  • Process, data and API analysis
  • Middleware and integration governance
  • Error monitoring and reprocessing

Support and continuous improvement

Monthly support, AMS, help desk, prioritised enhancements and managed teams for operational continuity.

  • Service levels agreed per scope
  • Enhancement backlog prioritised with you
  • Periodic reporting of indicators
Regional coverage

Central America and the Caribbean, with a clear model per market

Costa Rica and Guatemala are part of our core markets. The Dominican Republic, El Salvador, Honduras, Nicaragua and Panama are served regionally or remotely, subject to scope and availability.

Costa RicaPriority

Consulting, support and staffing

Core market with regional capacity for the rest of Central America.

  • Consulting
  • AMS support
  • Regional staffing
  • Integrations
GuatemalaPriority

Regional projects and support

Core market for SAP and Salesforce projects with continuous support.

  • Projects
  • Regional support
  • AMS
  • Staffing
PanamaRegional or remote

Coverage according to scope

Regional or remote service, subject to profile, specialty and availability.

  • Consulting
  • Support
  • Integrations
Dominican RepublicRegional or remote

Coverage according to scope

Regional or remote service, subject to profile, specialty and availability.

  • Consulting
  • Support
  • Staffing
El Salvador · HondurasRegional or remote

Coverage according to scope

Regional or remote service, subject to profile, specialty and availability.

  • Support
  • Hour pool
  • IT profiles
NicaraguaRegional or remote

Coverage according to scope

Regional or remote service, subject to profile, specialty and availability.

  • Support
  • IT profiles

Our six core markets are Colombia, Mexico, Peru, Costa Rica, Guatemala and the United States. Model and scope are defined per country and per project.

Specialist profiles

The right profile for each stage of the project

Actual availability for each profile is confirmed per project, per country and per language before we commit to it.

SAP consultants

Functional and technical profiles for projects, support or temporary reinforcement.

  • FI/CO · MM · SD · PP · QM · HCM · SuccessFactors
  • BASIS · ABAP · BTP · Fiori · integration
  • Project managers and architects

Salesforce consultants

From administration through architecture and integration.

  • Admin · Developer · Architect · Business Analyst
  • Sales, Service, Marketing and Data Cloud
  • Agentforce and MuleSoft

Oracle NetSuite resources

Functional and technical consultants, developers and integrators.

  • Functional · Technical · Integration
  • Reporting and automation
  • Without claiming certified partner status

Developers and IT teams

Complete teams or reinforcement by specialty.

  • Full stack · frontend · backend
  • QA automation · data engineering
  • Cloud · DevOps · PM · Scrum
How we work

From a need to a team or service you can actually run

Four steps to move from an open need to a service with defined scope, governance and owners.

Assessment

We define platform, problem, profile, seniority, language, scope and model.

Design

We structure the project, support, hour pool, AMS or specialist capacity.

Validation

We review technical and functional experience and fit with your context.

Kick-off and follow-up

We support onboarding, governance, continuity and evolution of the service.

Responsible contracting

Engagement models adapted to country and scope

Contracting framework by country. We structure consulting and specialist services according to the scope and conditions applicable in each market. Discovery Partners holds REPSE registration according to information provided by the company; its specific application must be validated in each contract and does not constitute a general legal guarantee.

We communicate project-based services, managed support, specialist search and capacity extension, and avoid presenting the service as unauthorised labour intermediation.

Fixed-scope project Monthly support Hour pool Managed AMS Managed team Specialist staffing Nearshore
Frequently asked questions

Common questions about regional coverage

Does Discovery Partners offer staffing across all of Central America?

We serve Costa Rica and Guatemala as priority markets. The Dominican Republic, El Salvador, Honduras, Nicaragua and Panama can be served through a regional or remote model, depending on the profile, the specialty and availability.

What support models do you offer?

Monthly support, AMS, help desk, hour pools, enhancements, project-based consultants and specialist teams for platform continuity or evolution.

Is Discovery Partners a certified Oracle NetSuite partner?

We do not present ourselves as a certified Oracle NetSuite partner. We combine our own capabilities with collaboration from ecosystem specialists for support, enhancements, integrations and staffing.

Can you integrate Salesforce with SAP or NetSuite?

Yes. We analyse processes, data, APIs, middleware and integration governance to connect Salesforce with SAP S/4HANA, SAP Business One, Oracle NetSuite and other enterprise applications.

What language do the teams work in?

Spanish and English, depending on the profile and the project. The required language is defined during the assessment, before availability is committed.

Do you have an office in every country in the region?

No. Our core markets with our own team are Colombia, Mexico, Peru, Costa Rica, Guatemala and the United States. The rest of the region is served regionally or remotely, and we say so explicitly.

Next step

Tell us the country, the platform and the scope

With those three details we review the right option with you: project, managed support, hour pool or specialist profiles. Free and with no obligation to hire.

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