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SAP support · Colombia, Mexico, Peru, Costa Rica, Guatemala and USA
Support and AMS for your SAP S/4HANA and ECC
We work on the SAP you already have: ECC, S/4HANA and Business One. Help desk, improvements and consultants by the month, with our own team. We help keep your operation stable and evolving.
S/4HANA · ECCSupport, stabilization and evolution on the SAP already running, with response times agreed by severity.
Service model
We run, improve and scale your SAP S/4HANA
Three workstreams working together: keep the system running, turn the backlog into controlled improvements and add profiles when the project needs them.
SAP operations and support
Operational continuity with a help desk and functional and technical specialists assigned to your operation.
- L1, L2 and L3 help deskIncidents, requests, questions, priorities and escalation.
- SAP AMS supportCorrective maintenance, requirements management and operational follow-up.
- SAP BASIS supportMonitoring, transports, jobs, users, performance and upgrades.
- Monthly or hourly supportAgreed capacity for recurring or variable demand.
Improvements and evolution
We turn the backlog and process opportunities into controlled changes, with traceability and without breaking the core.
- SAP enhancementsFunctional improvements, automations, reports, forms and interfaces.
- ABAP, Fiori/UI5 and BTPDevelopment, extensions and integrations aligned with the architecture.
- S/4HANA and ECCStabilization, post go-live support, rollouts and release-based improvements.
- SAP auditProcesses, developments, performance, security and a prioritized roadmap.
Staffing and capacity
Profiles to reinforce support, backlog and projects, vetted by people from the same practice that delivers.
- Functional modulesFI, CO, MM, SD, PP, QM, PM, WM/EWM, HCM and SuccessFactors.
- Technical profilesBASIS, ABAP, Fiori, BTP, integration, architecture and data.
- Consultants by the monthAssignment for a defined period, based on scope and availability.
- SAP Business OneFunctional and technical support, integrations, reports and improvements.
SAP ECC and S/4HANA support: Discovery Partners supports SAP ECC and SAP S/4HANA (AMS, incidents, improvements, ABAP, BASIS and BTP) for companies in the US and Latin America, with one team.
In short
Who provides SAP S/4HANA and ECC support in LATAM?
Discovery Partners supports SAP S/4HANA and ECC with AMS, help desk, ABAP, BASIS and enhancements in Mexico, Colombia, Peru, Costa Rica, Guatemala and the US.
See also: SAP help desk · ECC support
Who supports SAP S/4HANA in Latin America and the US?
Discovery Partners provides S/4HANA AMS support and enhancements in Latin America and the US, for companies in Mexico, Colombia, Peru, Costa Rica, Guatemala and the United States.
- Help desk for finance, logistics, sales and procurement.
- Post go-live stabilization and continuous improvements.
- ABAP, BASIS and BTP consultants in your time zone.
If you also use Salesforce
We connect your SAP with Salesforce
Platforms we integrate
ERP and CRM synchronized in both directions: customers, orders, invoicing and master data.
Services partner, not a licensing partner
We do not sell SAP licenses. That is why our recommendation is independent
Discovery Partners is an SAP services partner. We are not a sales partner and do not sell licenses, so our recommendations about your SAP do not depend on a software sale.
What we do on your SAP. Custom code remediation, functional adoption, stabilization and continuous improvement, with the same team that provides support.
Scope
ABAP, BASIS and BTP: what we cover in the technical layer
Three technical fronts with the same team. The developer knows the platform, the administrator understands the code, and integrations never end up orphaned.
ABAP development
ABAP · Development
- Fixes and maintenance of Z programs
- Reports, forms and SmartForms or Adobe Forms
- Interfaces, IDocs, BAPIs and OData services
- CDS Views, AMDP and the RAP model on S/4HANA
- Code adaptation and compatibility analysis
- Performance review of custom code
BASIS administration
BASIS · Administration
- Monitoring of jobs, dumps and update queues
- Instance and database performance
- Transports, landscapes and change windows
- Users, roles and authorizations
- SAP Notes, patches and kernels
- Support for upgrades and restore testing
SAP BTP and integrations
BTP · Integrations
- Integration Suite and CPI
- Side-by-side extensions and Fiori apps
- APIs and events with external systems
- Interface and message monitoring
- BTP subaccounts and services
- SAP and Salesforce integration
Frequently asked questions
What clients ask before hiring
Which SAP partner supports S/4HANA and ECC in LATAM and the United States?
Discovery Partners is an SAP Service Partner with its own company in Colombia, Mexico, Peru, Costa Rica and Guatemala and nearshore delivery for the United States. It provides consulting, tiered AMS support, module support, ABAP and BASIS, stabilization, improvements and staffing on S/4HANA and ECC.
What is SAP S/4HANA and how do you support it?
SAP S/4HANA is SAP's next-generation ERP platform, built on the SAP HANA in-memory database, with real-time processing and a simplified data model. We support it with a tiered help desk, consultants per module and continuous improvements, so the business sees its numbers in real time without waiting for overnight jobs.
How much does SAP S/4HANA support cost?
It depends on the size of the operation, the number of modules in scope, the user volume and whether demand is recurring or variable. That is why we work with four different models instead of a single rate: audit, bank of hours, monthly support and consultants by the month. The initial evaluation ends in a concrete scope and figure.
Do you offer SAP staffing in addition to support?
Yes, and it is its own service line. It can be a dedicated consultant, a full team scalable by sprint or direct placement through headhunting. Technical vetting is done by people from the same practice that delivers the projects.
Are there SAP consultants in Peru, Costa Rica and Guatemala?
Yes. In all three countries we have our own company and local invoicing, with remote delivery from the regional team and on-site presence when the project requires it.
Do you provide SAP support to companies in the United States?
Yes, under a nearshore model. The talent is bilingual and works in US business hours, with a time difference of zero to three hours from US time zones, which allows working in the same day and not in offset shifts.
Do you work with GROW with SAP?
Yes. We provide consulting, support, enhancements and stabilization to companies running SAP S/4HANA Cloud Public Edition with GROW with SAP: incident handling by process, review of every SAP release, enhancements with key user tools and SAP BTP extensions, and integration with Salesforce.
Who supports SAP ECC and S/4HANA from Latin America?
Discovery Partners provides SAP ECC and S/4HANA AMS from Mexico and Colombia, in US time zones, with ABAP, BASIS and BTP in the same team.
· Discovery Partners
