Your ERP is already live.
Now make it actually pay off.
We work with companies already running SAP Business One that need to resolve incidents faster, train their users and get more out of the platform, with a certified team that responds in under 24 hours.
Discovery Partners, in one sentence
Discovery Partners is a technology consulting firm specialised in SAP, Salesforce, IT staffing, AMS support and integrations, with its own team in Colombia, Mexico, Peru, Costa Rica, Guatemala and the United States, plus additional regional or remote coverage across Latin America.
In SAP we are an SAP Service Partner: we provide consulting, implementation, support and specialist staffing. We do not act as an SAP Sales Partner and we do not resell SAP licences.
- PlatformsSAP Business One, SAP S/4HANA and ECC, Salesforce
- ServicesAMS support, help desk, training, enhancements, integrations and staffing
- Engagement modelsPer ticket, hour pool or managed AMS
- Track recordMore than 50 SAP projects and more than 100 combined SAP and Salesforce projects
Everything your SAP Business One needs after go-live
From a daily help desk to structured training, controlled upgrades and module customisation. One team, one invoice, one point of contact.
Help desk y AMS
Continuous support for incidents, functional questions and preventive maintenance of your SAP Business One instance.
- A certified consultant responds in under 24 hours
- Immediate prioritisation of critical incidents
- Every ticket logged and traceable
User training
Hands-on sessions by module (finance, sales, purchasing, inventory) matched to your team's actual level.
- Exercises on your own data, not generic cases
- Separate tracks for new users and key users
- Materials and recordings that stay with your company
Upgrades and patches
We manage upgrades and patches in a controlled way, minimising the risk of disruption to your operation.
- Tested first in a quality environment
- Rollback plan defined before execution
- Maintenance window agreed with you
Customisation and development
We tailor reports, forms and workflows when the standard configuration is not enough.
- Crystal Reports and print layouts
- User-defined fields and tables, validations and alerts
- Documentation for every development delivered
Integrations
We connect SAP Business One with e-commerce, CRM and the other platforms your operation already uses.
- Service Layer and DI API
- Customer, product and order synchronisation
- Error monitoring and transaction reprocessing
Monitoring and system health
Periodic performance reviews to catch problems before they hit your operation.
- Review of backups, licences and database growth
- Diagnosis of slow queries and processes
- Report with prioritised recommendations
Training tracks by module and by role
We do not hand over a generic manual. We build the track around the modules your company actually uses and the level of each user group.
Finance y contabilidad
For the accounting and treasury team that closes the month inside the ERP.
- Chart of accounts
- Journals and closings
- Bank reconciliation
- Tax
Sales & CRM
For sales and billing: from contact to invoice without leaving the system.
- Opportunities
- Quotations
- Orders and deliveries
- Invoicing
Purchasing y proveedores
For procurement and accounts payable, focused on spend traceability.
- Requisitions
- Purchase orders
- Goods receipts
- Accounts payable
Inventory y almacenes
For logistics and the warehouse: making the system balance match the physical one.
- Item master
- Multi-warehouse
- Batches and serials
- Counts
Production & MRP
For manufacturers that plan with bills of materials.
- Bills of materials
- Production orders
- MRP planning
- Costing
Reporting and analytics
For key users and management: getting the numbers you decide with out of the ERP.
- Crystal Reports
- Queries and alerts
- Dashboards
- Export to BI
Three ways to work with us
We pick the model together based on the size of your operation and the real support load. Scope and training plan are put in writing before we start.
Per-ticket support
For companies with a stable operation that only need backup when something breaks.
- On-demand incident handling
- First-response target under 24 hours
- No monthly volume commitment
- Report of tickets handled
Hour pool
A monthly pool of hours split across support, training and small adjustments, depending on what you need most that month.
- Certified consultant hours at your disposal
- Combines support, training and minor developments
- Consumption visible month by month
- An assigned consultant who knows your instance
Managed AMS
We take over end-to-end operation of the ERP, with an annual training plan included.
- Help desk continua para todos tus usuarios
- Management of upgrades, patches and monitoring
- Annual training plan by module
- Service levels agreed per scope, with periodic review of indicators
How we run your SAP Business One support
Initial assessment
We review your current instance, recurring incidents and the real training needs of each area.
Support plan
We define scope, response times and a training plan tailored to your team, in writing.
Delivery
Your team gets continuous support and hands-on training from certified consultants, with no middlemen.
Follow-up
We measure response times and satisfaction to keep adjusting the service.
Certified regional coverage
Six core markets with our own team, plus regional or remote coverage for the rest of Central America and the Caribbean, in Spanish and English.
These six are our core markets. We also serve Panama, the Dominican Republic, El Salvador, Honduras, Nicaragua and other Latin American markets regionally or remotely, subject to availability and project scope.
Companies that already trust Discovery Partners
Your questions about SAP Business One support
How quickly do you respond to a support ticket?
Under 24 hours for any request, with immediate prioritisation for critical incidents.
Do you offer training for new users?
Yes. We design hands-on sessions by module matched to each team's level, not just generic material.
Do you work with clients outside Colombia?
Yes. Our core markets are Colombia, Mexico, Peru, Costa Rica, Guatemala and the United States, and we serve Panama, the Dominican Republic, El Salvador, Honduras, Nicaragua and other Latin American markets regionally or remotely depending on scope.
Can you help with one-off customisations?
Yes. We adjust reports, forms and integrations when the standard SAP Business One configuration does not cover your operation.
Do you also provide AMS support for SAP S/4HANA and ECC, not just Business One?
Yes. Beyond SAP Business One support, we provide AMS support for SAP S/4HANA and ECC with the same certified team.
How do we start if we have no support contract today?
We start with the initial assessment: your instance, the incidents that cost you most and your users' level. From there we propose scope and model, and you decide.
Other areas we can support you in
Content reviewed and updated in August 2026.
Tell us what is stuck in your SAP Business One
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