Storefront
The experience customers see.
- Composable Storefront (Spartacus)
- Accelerators
- Performance and technical SEO
- Experience changes
SAP Commerce Cloud · Support and evolution
SAP Commerce Cloud (Hybris) implementation and support: digital commerce that keeps evolving
Implementation, support, enhancements and evolution for SAP Commerce Cloud, formerly Hybris, for B2B and B2C commerce: storefront, catalog, pricing, orders, version upgrades and integration with S/4HANA or ECC. We don’t resell licenses: we implement, enhance and support.
B2B and B2CComposable StorefrontERP integration
6Commerce areas we cover
L1 · L2 · L3tiered support
ERPintegration by the same team
Monthlystability and error report
Who provides SAP Commerce Cloud support for companies in Latin America and the US?
Discovery Partners provides SAP Commerce Cloud support and enhancements for companies in Mexico, Colombia, Peru, Costa Rica, Guatemala, the United States, the Dominican Republic, Puerto Rico and Venezuela.
- Tiered help desk and ongoing enhancements.
- Integration with SAP S/4HANA and ECC by the same team.
- Nearshore consultants working in US time zones. See also SAP support.
Coverage
The SAP Commerce Cloud areas we cover
From day-to-day operations to whatever the original implementation left unfinished.
Catalog and pricing
Correct products and prices.
- Catalog management (PCM)
- Pricing and promotions
- Solr search
- SmartEdit content
Orders and checkout
Orders reaching the ERP complete.
- Checkout and payments
- Order management
- Returns
- B2B accounts and approvals
ERP integration
Commerce and SAP in sync.
- Integration with S/4HANA or ECC
- SAP Integration Suite
- Inventory and availability
- Customers and conditions
Upgrades and deployments
Versions up to date without breaking the store.
- Version upgrades
- Cloud Portal and deployments
- Environments and testing
- Security patches
Operations
Monitoring and ongoing support.
- Tiered help desk
- Error monitoring
- Performance
- Monthly report
Process
How we step into a SAP Commerce Cloud operation
- ReviewWhich version runs, the state of environments, recurring errors and the ERP integration.
- PrioritiesWe prioritize by sales impact: checkout errors, catalog, performance or pending upgrades.
- ExecutionIterative enhancements, with digital commerce at the table, not just IT.
- OperationsOngoing support, store monitoring and a monthly stability and error report.
Engagement models
Choose how to work with us
Monthly managed service
Ongoing support with agreed service levels, interface monitoring and a monthly report.
Hour bank
Capacity for variable demand: specific enhancements and configuration changes.
Dedicated consultant
A SAP Commerce Cloud specialist embedded in your team, for as long as needed.
FAQ
SAP Commerce Cloud support: frequently asked questions
Is SAP Commerce Cloud the same as Hybris?
Yes. SAP Commerce Cloud is the current name of the platform formerly known as SAP Hybris Commerce.
Do you support Commerce integration with S/4HANA or ECC?
Yes. We support the integration of orders, customers, pricing and inventory with S/4HANA or ECC, and the changes needed when the ERP changes.
Can you upgrade our store to a new version?
Yes. We review customizations, plan the upgrade in test environments and deploy it without stopping store operations.
How is SAP Commerce Cloud support contracted?
As a monthly managed service, an hour bank or a dedicated consultant. You get a proposal within 24 business hours.
· Discovery Partners
