SAP ECC · Support and evolution
SAP ECC support and evolution, stable today and ready for whatever you decide
We are an SAP Service Partner providing support, AMS, stabilization and evolutive improvements for SAP ECC. Your system keeps running and improving, without depending on whoever implemented it.
- ECC 6.0
- EHP 6, 7 and 8
- FI · CO
- MM · SD · PP
- ABAP · BASIS
- OSS notes
Evolutive support
Support that doesn't just fix: it grows your SAP
Every month your SAP gains something new. We keep ECC or S/4HANA stable and switch on improvements the business actually notices.
S/4HANA
Improvements by module and a clear path to the cloud.
SAP ECC
Stable today and ready to migrate.
Business One
Reports, add-ons and new processes.
Fiori and UI5
Simple screens for the user.
BTP
Extensions and integrations without touching the core.
Analytics Cloud
Real-time dashboards.
Is your SAP just being maintained? We'll show you what it can gain this quarter.
I want my evolutive planWhat we do
We do everything on your ECC, except implement it
Functional and technical in one team: FI, CO, MM, SD, PP, HCM, ABAP and BASIS. Each area can be contracted together or separately.
AMS support
Managed operation with a monthly scope, priorities and a first-response target agreed in the contract.
- Incidents and requests
- Monitoring of critical processes
- Monthly case report
L1, L2 and L3 help desk
A single point of contact for your users, with escalation to the right functional or technical consultant.
- Level 1: user support
- Level 2: functional consultant
- Level 3: ABAP and BASIS
Support by module
Consultants experienced in each ECC module to resolve incidents and make adjustments.
- FI and CO
- MM and SD
- PP
- HCM and payroll
Legal changes and localization
What local regulation requires, we build and maintain.
- Electronic invoicing
- Tax changes
- Payroll and social security
- Regulatory reports
BASIS, OSS notes and security
The technical layer that keeps the system from aging badly.
- Applying OSS notes
- Patches and hardening
- Transports and environments
- Performance and monitoring
Improvements and enhancements
Developments the business asks for, estimated and delivered as a project.
- ABAP reports and forms
- Interfaces and integrations
- Process adjustments
- Integration with Salesforce
Stabilization
When the system comes with recurring incidents, technical debt or a team that left, we put it in order.
- Root cause of recurring incidents
- Cleanup of custom developments
- Documenting what isn't documented
Training and staffing
We train your key users and, if you're short of people, add ECC consultants to your team.
- Key user training
- Knowledge transfer
- ECC consultants by profile
What we sustain
What your ECC needs to stay healthy
The system doesn't switch off. What matters is that someone answers for these three fronts.
Legal updates
This is what hurts most in the region.
- Tax and electronic invoicing changes
- Payroll and social security adjustments
- New regulatory reports
- Local regulation that changes every year
Security patches
An unpatched ERP is a known attack surface.
- Vulnerability fixes
- Security notes
- Exposure that grows over time
- Weight in audits and certifications
Incident support
When nobody answers, the problem stays with your team.
- Bug fixing
- Corrective notes
- Technical escalation
- Documented knowledge
How to contract
Three ways to contract support for your ECC
Managed AMS
To hand over ECC operations to an external team.
- Scope and priorities in the contract
- First-response target by priority
- Monthly case review
Support hours
For internal teams that need expert backup.
- Pay for what you use
- Functional and technical in the same agreement
- Improvements and developments quoted separately
Dedicated consultant
To fill a role inside your team: functional, ABAP or BASIS.
- Profile assessed before presenting it
- Monthly invoicing
- Replacement within the agreed time
Process
How we take over an operation
- DiscoveryVersion, modules in use, incident volume, custom developments and who supports it today.
- Service agreementLevels, response targets by criticality, intake channel and what is out of scope.
- TransitionKnowledge transfer from the current team and documentation of frequent cases.
- OperationWe handle, measure and review indicators with you every month, with a continuous improvement plan.
Why Discovery Partners
Why sustain your ECC with us
Talk to a consultant
Tell us which version your ECC is on
We tell you where your system stands and what paths you have, without pushing changes you don't need.
Frequently asked questions
SAP ECC: what we're asked most
What happens if I keep running ECC?
The system keeps working. What matters is that someone sustains it: security patches, bug fixes and, especially in LATAM, legal updates for tax, electronic invoicing and payroll changes. That's what we cover.
Can you support an SAP ECC you didn't implement?
Yes. Most of the systems we support were implemented by another firm. We start with a system review: modules in use, custom developments, interfaces and documentation. With that we agree on the scope.
Which SAP ECC modules do you cover?
Functionally, FI, CO, MM, SD, PP and HCM with payroll. Technically, ABAP, BASIS and OSS notes. If your system uses another component, we review it before committing to scope.
Who handles legal changes?
We build and maintain them, as part of support or as enhancements: electronic invoicing, tax changes, payroll and each country's regulatory reports. Every change is estimated before it's executed.
How is SAP ECC support contracted?
Three ways: managed AMS with a monthly scope, support hours by consumption, or a dedicated consultant inside your team. Improvements and developments are estimated separately.
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