Your Salesforce, better every month, not just running
AMS support with enhancement support and continuous improvement: we fix what breaks, build what the business asks for and make every Salesforce release add features.
Industries: retail and consumer goods, manufacturing, healthcare, banking and insurance, energy and the public sector. See case studies.
Talk to a consultantSee the serviceDeliveries per month
Incidents, enhancements and improvements in one backlog.
Salesforce AMS Support: Salesforce AMS support with enhancement support and continuous improvement: incidents, administration, new features and every release put to use. LATAM and US.
In short
Who provides Salesforce AMS support?
Discovery Partners provides Salesforce AMS across Sales, Service, Marketing and Data Cloud and Agentforce: admin, incidents, enhancements and integrations, with a fixed team.
See also: Nearshore support · Implementation
Also: nearshore Salesforce support · Service Cloud consulting.
Who provides Salesforce support in Latin America and the US?
Discovery Partners is a Salesforce Consulting Partner providing Salesforce AMS support in Latin America and the US, for companies in Mexico, Colombia, Peru, Costa Rica, Guatemala and the United States.
- Help desk for Sales, Service and Marketing Cloud, Data 360 and Agentforce.
- Evolutionary support by hour bank: enhancements, automation and reports.
- Certified admins and developers for your team.
What we do in Salesforce
We work across every cloud: Sales, Service, Marketing, Data 360, Agentforce, Experience, Commerce, Field Service, Revenue Cloud (CPQ), Tableau, MuleSoft and Slack. Response within 24 hours.
What the AMS covers
What is Salesforce AMS
Support that fixes, builds and improves
A Salesforce AMS (Application Management Services) is a team that takes charge of your org month after month. It does not wait for something to break: it works a backlog of what the business needs.
The service
Three fronts that move together
The same team of certified Salesforce consultants handles all three, from one backlog prioritized with you.
Support and administration
Incidents by severity and day to day administration.
- Users and permissions
- Flows and integrations
- Limits and errors
Enhancement support
What sales, service and marketing ask for, turned into features.
- Flows, Apex and Lightning
- Objects and approvals
- Dashboards
Continuous improvement
We review how the org is used and propose before anyone asks.
- Salesforce releases
- Data quality
- Agentforce and Data Cloud
A month of AMS
How we work every month
The same cycle every month, so support is more than putting out fires.
- 1
Backlog
Incidents and requests in one place.
- 2
Priority
Ranked with you by impact.
- 3
Build
Development and testing in a sandbox.
- 4
Deploy
To production with change control.
- 5
Report
What was solved, improved and what comes next.
Enhancement support
Support that does more than fix: it grows your Salesforce
Every quarter your org gains something new. This is what progress looks like when AMS runs with continuous improvement.
What a quarter looks like
Agentforce
Agents for sales, service and operations.
Data Cloud
One view of the customer.
Salesforce in Slack
Alerts and approvals in the channel.
Automation
Processes that run on their own.
Reports
Dashboards management actually uses.
New features
What each release brings, turned on when it helps.
We do Salesforce and SAP with the same team. The AMS also covers integration with SAP S/4HANA, GROW with SAP and SAP ECC.
Get my enhancement planFAQ
Salesforce AMS support: FAQ
What does Salesforce AMS support include?
Incident handling, user and permission administration, enhancement support with new features and continuous improvement of the org, with a prioritized backlog and monthly report.
What is enhancement support in Salesforce?
It is improving an org that already works: new flows, objects, reports, automation and integrations based on what the business asks for.
How is corrective support different from continuous improvement?
Corrective support fixes what breaks. Continuous improvement reviews how Salesforce is used and proposes changes so it delivers more, including what is new in each release.
Do you support an org implemented by another partner?
Yes. We run a diagnosis, document the configuration and take over support and enhancements.
How is Salesforce AMS contracted?
By hours bank or dedicated capacity. The same model covers incidents, enhancements and improvements.
Do you cover Agentforce, Data Cloud and SAP integration?
Yes. The AMS covers every Salesforce cloud, Agentforce, Data Cloud and integration with SAP S/4HANA, GROW with SAP or SAP ECC.
Which nearshore companies provide Salesforce support for US companies?
Discovery Partners provides Salesforce AMS support to US companies from Latin America: incidents, users and permissions, flows, reports and monthly enhancements on Sales Cloud, Service Cloud, Marketing Cloud and Agentforce, with certified consultants in US time zones and invoicing from the United States.
How does a US company contract Salesforce AMS from Latin America?
A short diagnostic call reviews the current org, then a written proposal defines scope, monthly hours and the assigned team. The contract is signed with our US entity and the team works in US Central and Eastern time. Contact is through this page's form or WhatsApp at +52 56 4899 0044.
Nearshore SAP, Salesforce and IT services for the United States
Salesforce AMS support for US companies: monthly enhancements, administration and incident management. Consultants work from Latin America on US business hours, with a US contract.
SAP S/4HANA consulting partner for US companies, SAP AMS support and help desk, SAP S/4HANA and ECC support, ABAP, BASIS and BTP, GROW with SAP
· Discovery Partners
